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The Cappuccino Principle:

Health, Culture, and Social Justice in the Workplace

By Merle Jacobs
York University

ISBN 10: 1897160267
ISBN 13: 9781897160268
Pub date: Nov 2006
Cover: Softcover
Pages: 260

TABLE OF CONTENTS

Forward by Rebecca Hagey
Preface by Livy Visano
Acknowledgements

Introduction: The Organization of this Book
 
Chapter One
The Cappuccino Principle: The Racialising of the Work Environment

Racism and Abuse: How is this discussed in nursing?
Nursing – other areas of research
Understanding Collegiality
The Staff Nurse Role

Chapter Two
Why Study Collegiality?

Chapter Three
The Structure of Collegiality: A Case Study of Nursing in Ontario

The Four Organizations: Their Visions and Interactions Within the Profession
The College of Nurses of Ontario (CNO)
The Ontario Hospital Association (OHA)
The Registered Nursing Association of Ontario (RNAO)
The Ontario Nurses Association (ONA)
At the Unit Level
The Ministry of Health (MoH)
Understanding the Structure of Nursing
Examining the Structure

Chapter Four
The Production of Professional Culture

Constructing the Culture of Nursing Within a Jurisdiction
The Culture of the “Ideal” Nurse
The Professional Nurse as a Cultural Value
Norms and Values Around Relationships and Promotions
The Value of the Real Nurse: Who is a Real Nurse?
A View from the Staff Nurses
The Cultural Value of Autonomy
Constructing the Hospital Community: The Affect on Nursing Culture
Acute Care Hospitals
The Nature of Abuse and the Culture that Supports These Actions
Racism in Nursing and the Effects on Nursing Culture
The Cultural Value Support and Caring
What is the Culture of Nursing

Chapter Five
Behaviour in Nursing: Collegial and Conflictual

Do Nurses Treat Each Other with Respect?
The Exchange of Clinical Ideas
Nurses Report Errors Made by Peers to Management
Nurses Complain to Peers when Talking About Work Habits
Nurses Encourage Peers in Risk-Taking Behaviour
Nurses Help Each Other When Problems Occur
Nurses Accept Your Opinion When They Make a Mistake
Nurses Compliment Peers for a Job Well Done
Nurses get support from their peers when they have problems with Physicians
Abuse, Harassment, and Racism
Collegial Behaviour in Nursing

Chapter Six
Understanding Issues for Advocacy

Change from Within
Why Not the Human Rights Route ?
Why Not Mediation?
Why Advocacy?
Teaching Advocacy
Tactics for Increasing Awareness
Your Key Messages: Why are They Important?
Ten Steps to a Successful Letter Writing Campaign
Advocacy for Social Justice Issues

Conclusion
References
Index

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